Frequently Asked Questions About the Client Portal

Please reach us at mail@mobiletax.pro if you cannot find an answer to your question.

Is the Client Portal Safe?

Yes! The portal is a completely safe and secure hub where you can share important documents with us, stay up-to-date on deadlines, ask questions in real-time, and pay for our services, all in one spot.

Will I be able to see my tax documents in the client portal?

Yes! You will be able to access all of your account details and documents at any time. It's open 24/7 and you'll never have to reach out to me and "request" your documents like in previous years.

Can I access the client portal from my phone?

Yes! There is a mobile app that makes it makes it super easy to upload your tax documents using just your cellphone. Use these links to download the mobile apps:

Android

iOS App

How do I connect to MobileTax.Pro after first downloading the app?

When opening the mobile application, please enter MobileTax.Pro, as your firm domain. Then use your email and password to log in. You may also log on to your portal from any device by visiting our page: https://mobiletaxpro.taxdome.com/.

Is there a video I can watch to tell me how to upload documents?

Yes, there is! This video provides the directions for the Scan Document feature: Scanning & Uploading Documents

Where else can I get help?

Need More Help?

Not sure you fully understand how all of it works right off the bat? Check out these help options:

Visit the client help area that gives detailed instructions on how to pay invoices, make prepayments, sign documents, and so on.
View the TaxDome Client Academy videos on YouTube to get even more info on using the client portal.